Olympus aims to provide after sales service second to none.
1. I have a technical question about Olympus binoculars.
2. My Olympus binoculars are not working properly, what can I do?
3. How can I have my Olympus binoculars serviced?
4. My Olympus binoculars are out of warranty. Can I still send my product in to be serviced?
5. What is covered by the 24 month warranty?
1. I have a technical question about Olympus binoculars.
Customer Service Enquiries
Tel: 01923 831 201
(Mon-Fri 10am to 4pm)
Email: customer-support@olympus.uk.com
2. My Olympus binoculars are not working properly, what can I do?
First, you should consult your instruction manual. When in doubt, please visit your dealer who will examine your equipment and if necessary, return it to us on your behalf.
3. How can I have my Olympus binoculars serviced?
1. Keep your purchase receipt in a safe place. Warranty work cannot be carried out without this.

2. If you are unable to return your product to your dealer, please contact the Olympus Customer Support department in the UK:

Customer Service Enquiries
Tel: 01923 831 201
(Mon-Fri 10am to 4pm)
Email: customer-support@olympus.uk.com

3. To facilitate the service of your equipment, you may download this repair form to be sent in together with your Olympus equipment.

4. If returning your Olympus equipment for service, please make sure you use a secure method of transit that is traceable. Send to the:

Olympus Service Centre
P.O. Box 2288
Watford
Herts
WD18 1JS

Please ensure that a copy of the purchase receipt and your warranty card are enclosed and that accessories not related to the repair are retained. Please enclose this repair form if you are sending in a product to be serviced.
4. My Olympus binoculars are out of warranty. Can I still send my product in to be serviced?
Of course you can. Please follow the same instructions as in question 3. We will provide you with a cost estimate for the repair by mail, e-mail or fax. Please note:  should you choose not to proceed with repairs once the item is at our repair centre, we can return your item unrepaired at a cost of £15.00 inclusive of VAT.
5. What is covered by the Olympus binoculars' 25 year European warranty?
Please refer to our warranty information. This warranty does not cover misuse, accident, neglect or fair wear and tear. Your statutory rights are unaffected.