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 1. I have a technical question about an Olympus digital product.
2. My Olympus product is malfunctioning, what can I do?
3. How can I have my product serviced?
4. My Olympus 24 month warranty has expired. Can I still send my product in to be serviced?
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1. I have a technical question about an Olympus digital product.
Customer Service Enquiries
Tel Service: 0800 1114888
(Mon-Fri 9am to 4pm)
Email: customer.support@olympus.co.uk
Technical Queries
Tel: 00800 - 67 10 83 00
(Mon-Fri 9am to 5pm)
Email: di.support@olympus-europa.com
Or check out our extensive FAQs.
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2. My Olympus product is malfunctioning, what can I do?
First, you should consult your instruction manual. When in doubt, please visit your dealer who will examine your equipment and if necessary, return it to us on your behalf.
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3. How can I have my product serviced?
1. Keep your purchase and waranty card in a safe place. Waranty work cannot be carried out without this.
2. If you are unable to return your product to your dealer, please contact the Olympus Customer support department in the UK (9.00am to 4pm Mon - Fri) on the following:
Digital Cameras technical helpdesk for questions and support:
Tel: 00800 - 67 10 83 00
(Mon-Fri 10am to 4pm)
Email: di.support@olympus-europa.com
3. To facilitate the service of your equipment, please download this repair form to be sent together with your Olympus equipment.
4. If returning your Olympus equipment for service, please make sure you secure a method of transit that is traceable to the address below:
Please send your equipment with the repair form to the following address, ensuring that your name and address details are clearly written on the outside of the parcel:
Olympus Imaging & Audio
DHL Same Day - Olympus HUB
Unit 4
Lendal Court
Gamble Street
Nottingham
NG7 4EZ
Ensure that a copy of the purchase receipt and your warranty card are enclosed and that accessories not related to the repair are retained. Please enclose this repair form if you are sending in a product to be serviced.
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4. My Olympus 24 month warranty has expired. Can I still send my product in to be serviced?
Of course you can. Please follow the same instructions as detailed above.
Upon receipt of your instrument we will provide a quotation for your approval.
Payment is accepted via Debit/Credit card payment, BACS payment or by Cheque. Should you choose not to proceed with the repair once the item has arrived at our service centre for inspection, we can return your item unrepaired at a cost of £15.00 inclusive of VAT. Alternatively we can recycle it for you free of charge.
PLEASE NOTE: All cheques will take 8 working days to process. Repair work will commence upon clearance of payment. Unfortunately due to rising bank costs we are no longer able to accept Euro cheques.
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