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 1. I have a technical question about an Olympus digital product.
2. My Olympus product is malfunctioning, what can I do?
3. How can I have my product serviced?
4. My Olympus 24 month warranty has expired. Can I still send my product in to be serviced?
5. What is covered by the 24 month warranty?
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1. I have a technical question about an Olympus digital product.
Customer Service Enquiries
Tel Service: 0800 1114888
Tel Sales: 0800 1114777
(Mon-Fri 8am to 6pm)
Email: customer.support@olympus.co.uk
Technical Queries
Tel: 00800 - 67 10 83 00
(Mon-Fri 10am to 4pm)
Email: di.support@olympus-europa.com
Or check out our extensive FAQs.
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2. My Olympus product is malfunctioning, what can I do?
First, you should consult your instruction manual. When in doubt, please visit your dealer who will examine your equipment and if necessary, return it to us on your behalf.
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3. How can I have my product serviced?
1. Keep your purchase receipt and warranty card in a safe place. Warranty work cannot be carried out without this.
2. If you are unable to return your product to your dealer, please contact the Olympus Customer Support department in the UK (9.00am to 4.30pm Mon - Fri) on the following:
Customer Service & Support click here
Digital Cameras technical helpdesk for questions and support:
Tel: 00800 - 67 10 83 00
(Mon-Fri 10am to 4pm)
Email: di.support@olympus-europa.com
3. To facilitate the service of your equipment, please download this repair form to be sent in together with your Olympus equipment.
4. If returning your Olympus equipment for service, please make sure you use a secure method of transit that is traceable to the address below:
Olympus
Goods In 4
The Cordwainers
Temple Farm Industrial Estate
Southend-on-Sea
Essex
SS2 5RU
Ensure that a copy of the purchase receipt and your warranty card are enclosed and that accessories not related to the repair are retained. Please enclose this repair form if you are sending in a product to be serviced.
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4. My Olympus 24 month warranty has expired. Can I still send my product in to be serviced?
Of course you can. Please follow the same instructions as in question 3. We will provide you with a cost estimate for the repair by mail, e-mail or fax. Please note: Should you choose not to proceed with repairs once the item is at our repair centre, we can return your item unrepaired at a cost of £15.00 inclusive of VAT.
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5. What is covered by the 24 month warranty?
Please refer to our warranty information. This warranty does not cover misuse, accident, neglect or fair wear and tear. Your statutory rights are unaffected.
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