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A SPECIAL CAMERA DESERVES SPECIAL CARE & ATTENTION

Service Plus. Designed for your E-M1.

Join the OLYMPUS Service Plus and benefit from an all-round product service
that is free, fast and convenient.

All your benefits at a glance

DESIGNATED HOTLINE

Join the Service Plus and you will receive a
special service hotline number, which you
can call to speak directly with an expert
trained in E-M1 specific technologies.

PERSONAL PICK-UP SERVICE

In the unlikely event that your registered
E-M1 needs to be checked or repaired, we
will come to collect the camera personally.
Simply call the special Service Plus number
you have been given and arrange the pick-up.

FAST-LANE REPAIR

You should never miss a photo opportunity
with your camera. That's why if something
doesn't work perfectly, we will endeavour to
make sure that your registered E-M1 won't
spend longer than 3 days* at your repair centre.

* Excluding transportation times, weekends and bank holidays

6 MONTHS EXTRA WARRANTY

We strongly believe in the quality and longevity
of our products. Join the Service Plus and
receive 6 months extended warranty for your E-M1.

Service Plus is only available in Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Luxemburg, Netherlands, Norway, Poland, Portugal, Russia,
Slovakia, Spain, Sweden, Switzerland and United Kingdom. To check Service Plus availability and use please refer to the Terms & Conditions.


Olympus E-M1 Designated Hotline
1.1 Personal and Territorial Scope

Registered Olympus E-M1 customers who subscribed for the Olympus Newsletter
Country: Austria, Belgium, Czech, Denmark, Finland, Germany, Greece, Italy, Luxemburg, Netherland, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

1.2 Content

For any questions concerning the use of products, Olympus provides a free call support for all consumer products. In addition, Hotline for E-M1" provides priority customer support (Technical , Repair (coordinate details of "Personal Pick-up Service") ) for E-M1 user by most experienced agents with a dedicated phone number."

1.3 Conditions of Hotline

The campaign Designated Hotline" is only offered in regard to the Olympus E-M1 model.
To benefit from the Designated Hotline , the following conditions have to be fulfilled:"

The customer has to register the product within four weeks of purchase.

The dedicated phone number for Hotline will be delivered to the customer on the My Olympus" website after registration."

In addition to the product registration the customer also has to subscribe to the Olympus newsletter respectively receive the Olympus Newsletter already.

Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions.
At any time and without giving reasons each customer can unsubscribe from the Olympus newsletter and/or deregister the product. However, the customer only can benefit from Hotline if the product is registered and the customer is subscribed to the Olympus newsletter by the time the claim is asserted.

1.4 Data Privacy

For registration of the product as well as subscription to the Olympus newsletter the provision of personal data by the customer is required. With registration of the product and subscription to the Olympus newsletter the customer expressly agrees to the use of given data by Olympus. Revocation of the consent to the storage and processing of data is possible at any time with future effect.

Details of data use and data protection at Olympus follow from the Olympus Privacy Notice under http://www.olympus-europa.com/corporate/en/privacy_notice.html

Personal Pick-up Service
2.1 Personal and Territorial Scope

Registered Olympus E-M1 customers who subscribed for the Olympus Newsletter
Country: Austria, Belgium, Czech, Denmark, Finland, Germany, Greece, Italy, Luxemburg, Netherland, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

2.2 Content

Olympus provides a free Personal Pick-up Service" by the carrier for the requirement of repair. Hotline coordinate details of pick up.
"Personal Pick-up Service" will be provided by the selected carrier by Olympus and coverage area will be limited by the network of the carrier."

2.3 Conditions of Pick up Service

The campaign Personal Pick-up Service" is only offered in regard to the Olympus E-M1 model.
To benefit from the "Personal Pick-up Service", the following conditions have to be fulfilled:
The customer has to register the product within four weeks of purchase.
The customer has to call "Olympus E-M1 Designated Hotline" for setting up the Pick-up Service."

In addition to the product registration the customer also has to subscribe to the Olympus newsletter respectively receive the Olympus Newsletter already.

Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions.
At any time and without giving reasons each customer can unsubscribe from the Olympus newsletter and/or deregister the product. However, the customer only can benefit from Hotline if the product is registered and the customer is subscribed to the Olympus newsletter by the time the claim is asserted.

2.4 Data Privacy

For registration of the product as well as subscription to the Olympus newsletter the provision of personal data by the customer is required. With registration of the product and subscription to the Olympus newsletter the customer expressly agrees to the use of given data by Olympus. Revocation of the consent to the storage and processing of data is possible at any time with future effect.

Details of data use and data protection at Olympus follow from the Olympus Privacy Notice under http://www.olympus-europa.com/corporate/en/privacy_notice.html

Fast-lane repair
3.1 Personal and Territorial Scope

Registered Olympus E-M1 customers who subscribed for the Olympus Newsletter
Country: Austria, Belgium, Czech, Denmark, Finland, Germany, Greece, Italy, Luxemburg, Netherland, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

3.2 Content

Olympus provides a "Fast-lane Repair" for the requirement of repair. Within this Service, the Olympus repair center processes any repair within 3 business days. In case repairs cannot be finished within 3 business days due to missing spare parts or other similar reasons. Olympus will contact customers immediately to arrange either an extension of repair time or other alternative solution that assures full customer satisfaction.

3.3 Conditions of Fast lane repair

"3 business days" refers only to the repair time and excludes transportation or transit time from and to the customer. In case of an out-of-warranty repair, counting of days starts from the day customer responded his consent to cost estimation by Olympus repair center.

The customer has to register the product within four weeks of purchase.

The customer has to call "Hotline" to receive benefit of Fast-lane Repair.
In addition to the product registration the customer also has to subscribe to the Olympus newsletter respectively receive the Olympus Newsletter already.
At any time and without giving reasons each customer can unsubscribe from the Olympus newsletter and/or deregister the product. However, the customer only can benefit from Fast-lane Repair if the product is registered and the customer is subscribed to the Olympus newsletter by the time the claim is asserted.
Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions.
Olympus reserves rights to change terms and conditions with prior notice to the customer.

3.4 Data Privacy

For registration of the product as well as subscription to the Olympus newsletter the provision of personal data by the customer is required. With registration of the product and subscription to the Olympus newsletter the customer expressly agrees to the use of given data by Olympus. Revocation of the consent to the storage and processing of data is possible at any time with future effect.

Details of data use and data protection at Olympus follow from the Olympus Privacy Notice under http://www.olympus-europa.com/corporate/en/privacy_notice.html

6 months extra warranty
4.1 Personal and Territorial Scope

Registered Olympus E-M1 customers who subscribed for the Olympus Newsletter
Countries: Austria, Belgium, Croatia, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Russia, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Ireland.

4.2 Content

Any complaints regarding incomplete, false or defective deliveries of Olympus products can be asserted by customers against Olympus within a so called warranty period. The length of the warranty period depends on legal requirements in the respective customer country. The period runs as of the delivery of the goods to the customer.
Only non-commercial customers do have the opportunity to extend the implied warranty period of their country for additional six months.
This campaign expressly is neither an additional guarantee nor an extension of the Olympus manufacturer’s guarantee.

4.3 Conditions of warranty extension:

Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions.
At any time and without giving reasons each customer can unsubscribe from the Olympus newsletter and/or deregister the product. However, the customer only can benefit from Hotline if the product is registered and the customer is subscribed to the Olympus newsletter by the time the claim is asserted.

The implied warranty for the benefit of customers remains in force unchanged and regardless of any product registration or newsletter subscription.

4.4 Data Privacy

For registration of the product as well as subscription to the Olympus newsletter the provision of personal data by the customer is required. With registration of the product and subscription to the Olympus newsletter the customer expressly agrees to the use of given data by Olympus. Revocation of the consent to the storage and processing of data is possible at any time with future effect.

Details of data use and data protection at Olympus follow from the Olympus Privacy Notice under http://www.olympus-europa.com/corporate/en/privacy_notice.html


Joining the Service Plus involves two simple steps:

Register your E-M1 within
4 weeks of purchase
Subscribe to the
Olympus Newsletter

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