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Health services are at a crossroad

Healthcare systems have never been so tested. The need to deliver more for less creates pressures and stresses - mostly on its people. They feel the weight of responsibility on their shoulders and want the peace of mind to be able to focus and do their best for patients.

Advancing technology and digitalisation can provide some answers. Quality patient care has to be delivered consistently and in greater numbers every year. Olympus equipment and service can enable consistent and efficient delivery of high-quality patient care.

34.18% Find their work emotionally exhausting1

30.38% Feel burnt out because of their work1

7.5% Vacancy rate
31,294 vacancies2

The Service Partner by your side

It´s vital that you can rely on the equipment you have to provide the best care for patients.

Olympus partners with you to support your clinicians with Original Equipment Manufacturer (OEM) specification and maintained inventory, prioritising patient safety and operational efficiency with an INFOCUS Service Contract.

Why INFOCUS

INFOCUS Service Contracts support patient safety

Clinicians need the peace of mind that they can rely on their equipment to provide best patient care. Equipment covered by INFOCUS is serviced, maintained and repaired to original equipment manufacturers specification using only OEM certified parts and processes, reducing regulatory risk.

INFOCUS innovates to improve efficiency

Data-driven insights and OEM quality standards and processes ensure complete care of your Olympus equipment.

INFOCUS Uptime Support Managers provide proactive support, including root cause analysis of equipment faults and corrective action plans to reduce future repairs.

INFOCUS is built around you

Every INFOCUS contract is designed to minimise disruption and reduce stress for both staff and patients.

INFOCUS is tailored to deliver high levels of equipment uptime to maximise operational efficiency for your hospital.

An uncompromising focus on patient outcomes

With INFOCUS the patient outcome is paramount
As a partner to support our shared ambition for quality procedures, everything Olympus does is focused around patient safety and providing patient-ready equipment.

The INFOCUS team understands details matter
Olympus believes all our devices deserve the same care and attention that went into creating them. That's why INFOCUS technicians are equipped with the latest OEM tools, OEM software and the OEM technical documentation.

With INFOCUS we are uncompromising on quality
Equipment covered by INFOCUS is maintained, serviced and repaired to the original design and specification, using genuine OEM parts and processes, to safeguard the performance and outcomes you invested in.

INFOCUS Key Facts Across Europe

genuine repair parts used by our Service Centres per month3

the average experience of our Repair Center Technicians 3

repairs per year in line with Global OEM standards 3

Always advancing to support better outcomes

The best repair is the one avoided
Our priority is to identify and minimise disruptions to workflows. The INFOCUS team work diligently to analyse your Olympus inventory and share valuable insights with you via regular reviews.

INFOCUS puts you in control
Protecting uptime is a shared responsibility and we work collaboratively with you, using data to enable you to get the most out of your equipment. The focus on achieving optimal equipment uptime supports your patient procedure planning, avoiding disruption and protecting revenue.

INFOCUS learns and adapts
We continually invest in new technologies and training.
It's only through ongoing innovation that we can deliver the optimal levels of equipment uptime and operational efficiency you require today and tomorrow.

INFOCUS Key Facts Across Europe

hours of training received by Olympus technical staff each year3

improvement ideas (Kaizens) implemented in the last 12 months3

OEM technical and process updates per year3

INFOCUS helps you accomplish more

INFOCUS keeps you on track
INFOCUS simplifies your working day, reducing the complexity and stress associated with managing equipment failure. From minor advice to major technical issues, INFOCUS provides the certainty you need to achieve operational efficiency.

INFOCUS creates partnerships that last
You can rely on a dedicated team of OEM-trained experts, readily available to provide the assistance, expertise and flexibility to support a modern healthcare facility.

INFOCUS keeps it personal
INFOCUS is built and tailored to your needs. As a trusted partner, INFOCUS is backed and driven by a global MedTech innovator.

INFOCUS Key Facts Across Europe

hours of Uptime Support Managers support each year 3

Field Service Engineers performing on-site support and interventions3

dedicated Service Territory Managers3

INFOCUS expertise goes beyond what you can see

INFOCUS brings to life the possibilities of what you can achieve when you have the ultimate service partner on your side.

INFOCUS is supported by a team of expert Territory Managers, Uptime Support Managers, Field Service Engineers, Repair Technicians and Customer Care Professionals who know your Olympus equipment best.

Olympus works with you to deliver a seamless and integrated Olympus experience, to ensure your equipment is performing to OEM specification.

Contact Us for a Life Better INFOCUS

Get in touch with your Olympus Service Sales contact, who will provide you with detailed information and calculate your personalised INFOCUS Service Contract.

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Downloads

Life Is Better INFOCUS — Service Contracts That Put You in Focus (PDF, 3.5 MB)

References
1. www.nhsstaffsurveys.com/results/national-results/
2. https://digital.nhs.uk/data-and-information/publications/statistical/nhs-vacancies-survey/april-2015---march-2024-experimental-statistics
3. Olympus data - Date range: April 2023-March 2024