Service Contracts That Put the Customer in Focus
Clinicians need to be able to rely on their equipment to provide high-quality patient care. By choosing services from Olympus, customers can be assured that they are getting the most value from their equipment. Through INFOCUS Service Contracts, Olympus takes complete care of its customers’ range of Olympus devices.
Equipment availability is optimized within different budget frames, giving customers a clear picture of how their services are covered. INFOCUS Service Contracts provide caregivers with confidence that their equipment is in capable, experienced, and safe hands.
A Higher Standard of
Equipment Uptime
Continuously functioning equipment can help hospitals to enhance efficiency, patient care, and patient outcomes. With INFOCUS Service Contracts, Olympus takes responsibility for maintaining optimal uptime within each customer’s clinical environment. As a result, the customer can be sure that their equipment is being managed in the best way possible, leading to reliable procedure planning and revenue flow.
- Continuous consultation and training with the customer to prevent damage to products
- On-site inspection and maintenance by Olympus technicians to ensure products are in prime working order
- Corrective maintenance in accordance with OEM standards
- First-line telephone and online support for troubleshooting
- Loan equipment to minimise disruptions
The Right Contract
for Every Budget
Getting the maximum value from hospital equipment is more important than ever before. Customers are experiencing financial pressures, yet are now performing more procedures with their existing equipment. INFOCUS Service Contracts are designed to balance day-to-day needs with economic requirements, helping customers make the best use of their budgets and their equipment. Customers can then stay safely within budget and plan more effectively.
- Complete budget and planning security to prevent unforeseen service costs
- Siginificant reduction in administrative tasks due to having a full service agreement in place, which eliminates offer and approval processes
Contracts That Suit Diverse Clinical Demands
Olympus provides service solutions for all products within its range, providing hospitals with a reliable service partner. From contract selection through to confirmation, INFOCUS Service Contracts are in sync with the customer’s individual needs.
A Long-Term Service Partnership
Olympus is an expert in medical and surgical endoscopy, as well as reprocessing systems, and is highly experienced in working alongside customers. With this knowledge comes a deep understanding of the service activities required to maintain this equipment and optimise its availability. Throughout the entire term of an INFOCUS Service Contract, customers receive constant assistance, giving them the expertise and experience required to cover their servicing needs today and in the future.
A Strong and Reliable Service Network Across the UK
Experienced service staff conduct more than 35,000 repairs annually in line with global OEM standards.
Technical staff receive over 10,000 hours of training per year to stay up to speed with the latest technological advances.
Over 100 technicians and engineers support customers throughout the UK.
More about INFOCUS
Service Contracts
Get in touch with your Olympus Service Sales contact, who will provide you with detailed information and calculate your personalised INFOCUS Service Contract.
