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Multi-Vendor Service

Biomedical Device Services

Olympus Multi-Vendor Service Care Plans helps to support Bio-Medical Engineering departments maintain critical pieces of medical equipment by placing them on our Service Care Plans.

Olympus Multi-Vendor Service works in partnership with key OEM's and with independent healthcare institutions to provide a service which is comparable to that of the OEM. Repairs and maintenance work is completed by trained engineers, using approved OEM parts and tools. Olympus offers customers peace of mind, in the knowledge that the quality of the repairs is not compromised.

A range of service care plans are available to suit our customers individual requirements.

Service Care PlanElementaryEssentialEnhancedEntirety
Planned Preventative Maintenance (PPM)    
Annual Scheduled Preventative Maintenance Visits 
12 Months Workmanship Guarantee 
Repair    
OEM Approved Parts   
Engineer Labour  
Transportation Costs  
12 Months Defects in Parts and Workmanship Guaratee  
Free of Charge Installation of Software Updates  
Emergency Call Out  
Training    
User Instruction Training (on request)  
Technical First-line Response Training (on request)  
Equipment Care and Maintenance Training  
Technical Assistance & Support Centre    
Unlimited Access Monday to Friday 08:00 - 18:00 
Emergency Out of Hours Telephone Service 
Access to the Online Portal 
Hire an Engineer*, Support with PPM Backlog**, Adhoc Support (Repairs, Auditing, etc)   

Contact us today on +44 (0)1702 616 333, or alternatively speak to your local Service Contract Territory Manager for more information.

*Hire rate is a labour charge and includes travel cost. Minimum hire for an Engineer is four hours (half a day) or an onsite fee is applied. In instances where an engineer is required for longer than one week, Olympus will assess the request on a individual basis.
**Repair parts and parts replaced during PPM are at an additional cost and are not included in the hire rate.

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