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How to get your product repaired

Besides service information, you can also register your product for repair here and then track its repair status.

Repair Service

Professional Dictation Systems

Support for equipment with the prefix DS, DR, or AS and related accessories & Software are handled by our dedicated team: Olympus Professional Dictation Systems. Speak directly to the experts.

For all your repair or servicing needs, please contact our customer support centre.

Audio Recording

The following customer service information applies to all other audio products.

Select a topic:

I have a question about an Olympus audio product.

Just send an e-mail to the Olympus Technical Support or call our team of experts. We will be pleased to help you.

Click here for more details.

My Olympus product is malfunctioning, what can I do?

First you should consult your instruction manual . When in doubt, please visit your dealer who will examine your equipment and if necessary return it to us on your behalf.

How can I have my product serviced?

Should you wish to send your equipment back to Olympus for repair, Please download the repair form and include with your item.

Package to Post Office standards and forward by secure post, (such as Registered Post or Special Delivery) or courier to the following address:

Olympus Imaging & Audio
Rico Logistics– Olympus Hub
Unit 48
Evelyn Street

Please ensure that your name and address details are clearly written on the outside of the parcel.

Be sure to include proof of purchase details. For this, we can accept copies of either the receipt, or warranty card, assuming it to have been stamped and dated by the retailer. Please note that if we do not have sight of any documentation relating to proof of purchase, we will issue an estimate for the cost of repairs.

Finally, before posting, ensure that you have recorded the item’s serial number, and keep it for your own records as a means of tracing the item.

PLEASE NOTE: Should your item be found to be outside the guarantee period, due to its age or invalidation of the warranty terms & conditions, an estimate will be raised for the cost of the repairs. Should this estimate be rejected, an administrative charge of £15 will be made to cover the costs of returning your item without repair.

What is covered by the 24-month warranty?

Please refer to our warranty regulations . This warranty does not cover misuse, accident, neglect or fair wear and tear. Your statutory rights are unaffected.

My Olympus warranty has expired. Can I still send my product in to be serviced?

Of course you can. Please follow the instructions above. We will provide you with a cost estimate for the repair by mail, e-mail or fax. Please confirm your repair order likewise.

* All 00800-calls are free of charge.

Only valid for Austria, Belgium, Denmark, Finland, France, Germany, Luxemburg, Netherlands, Norway, Portugal, Poland, Spain, Sweden, Switzerland, United Kingdom and Russia.

Some phone service providers do not permit access to 00800 numbers or require an additional prefix. Charges may apply here. Please contact your service provider directly for more details.