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How to get your product repaired

Besides service information, you can also register your product for repair here and then track its repair status.

Repair Service


Professional Dictation Systems

Support for equipment with the prefix DS, DR, or AS and related accessories & Software are handled by our dedicated team: Olympus Professional Dictation Systems. Speak directly to the experts.

For all your repair or servicing needs, please contact our customer support centre.


Audio Recording

The following customer service information applies to all other audio products.

Select a topic:

I have a question about an Olympus audio product.

Just send an e-mail to the OM Digital Solutions Technical Suppor Technical Support or call our team of experts. We will be pleased to help you.

Click here for more details.

My Olympus product is malfunctioning, what can I do?

First you should consult your instruction manual . When in doubt, please visit your dealer who will examine your equipment and if necessary return it to us on your behalf.

How can I have my product serviced?

Keep your purchase and waranty card in a safe place. Warranty work cannot be carried out without this.

If you are unable to return your product to your dealer, please contact your local Olympus support or the European Olympus Customer Support department:

Customer Support phone +49-40-23773-899
Toll-free number*: 00800 - 67 10 84 00

Email: audio.repair@olympus.eu

What is covered by the 24-month warranty?

Please refer to our warranty regulations . This warranty does not cover misuse, accident, neglect or fair wear and tear. Your statutory rights are unaffected.

My Olympus/OM Digital Solutions warranty has expired. Can I still send my product in to be serviced?

Of course you can. Please follow the instructions above. We will provide you with a cost estimate for the repair by mail, e-mail or fax. Please confirm your repair order likewise.