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Get in touch: We’re here to help!

Whatever your question or query, we’re ready to help you find a solution. You can speak to an expert straight away by selecting a category below. If you can’t find the right hotline in the list, please fill in the contact form and we’ll respond as soon as possible.

Dear customers,

Due to a technical issue, our European Customer Support Centre has experienced trouble when responding to some email enquiries. We have also noticed in several cases that replies sent to our customers have failed to deliver. If you have contacted us by email recently and have not received an answer within 24 hours, we ask you please to call us and we will be happy to help you further. Thank you for your understanding.

Your ECSC team

Technical Enquiries & Buying Advice

Need information on a technical issue, or not sure which product is right for you?

Call our Technical Support Team:
00800 67 10 83 00 * or +49-40-23773-899
(Available Mon – Thu, 8 am to 5 pm, Fri 8 am to 3:30 pm BST)

Customer Service & Repair Enquiries

Need information or advice, or looking for up to date repair information? We will always endeavour to assist you as best we can.

Call our Customer Service team:
00800 67 10 84 00 * or +420 221 981 853 / FAX: +420 221 985 599
(Available Mon – Thu, 8 am to 5 pm, Fri 8 am to 3:30 pm BST)

* All 00800-calls are free of charge.

Only valid for Austria, Belgium, Denmark, Finland, France, Germany, Luxemburg, Netherlands, Norway, Portugal, Poland, Spain, Sweden, Switzerland, United Kingdom and Russia.

Some phone service providers do not permit access to 00800 numbers or require an additional prefix. Charges may apply here. Please contact your service provider directly for more details.