Welcome to Olympus Service & Support
The official Olympus Support site for cameras and lenses. Get quick, easy access to your product manual, downloads and online support.
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Olympus Repair Service
If you ever have product problems, we offer you a fast and reliable assistance.
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Latest news
All news
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OSS (Open Source Software) information for the M.ZUIKO DIGITAL ED 8mm F1.8 PRO lens
Olympus have found an omission regarding the use of OSS (Open Source Software) in the instruction manual of the M.ZUIKO DIGITAL ED 8mm F1.8 PRO. A revised instruction manual can now be downloaded from our downloads page.
Go to Downloads -
New firmware upgrades for Olympus OM-D E-M1 Mark II, OM-D E-M5 Mark II and PEN-F
Committed to continuous improvements and addition of new features to our advanced and professional camera models, we have launched major firmware updates for the Olympus OM‑D E‑M1 Mark II, OM‑D E‑M5 Mark II and Olympus PEN‑F cameras. The updates version 2.0 for the E‑M1 Mark II, version 4.0 for the E‑M5 Mark II and version 3.0 for the PEN‑F are available for download via the Olympus Digital Camera Updater and add new functions and improved performance, along with a new Art Filter to all three models.
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Information regarding usage of new Panasonic 200mm lens on Olympus cameras
Please be informed that the auto focus (AF) function may not operate correctly when the new Panasonic LEICA DG ELMARIT 200mm F2.8 lens is attached to an Olympus Micro Four Thirds camera. Olympus will release firmware updates to solve this issue for all affected camera models according to the following schedule:
E‑M1 Mark II / E‑M5 Mark II / PEN‑F : February 2018
E‑M1 / E‑M10 Mark III / E‑M10 Mark II / E‑PL8 / E‑PL7 : Spring 2018
E‑M5 / E‑M10 / E‑P5 / E‑P3 / E‑P2 / E‑P1 / E‑PL6 / E‑PL5 E‑PL3 / E‑PL2 / E‑PL1s / E‑PL1 / E‑PM2 / E‑PM1 / A01 : Until the end of 2018
We sincerely apologize for any inconvenience this may cause. -
Service Announcements
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OSS (Open Source Software) information for the M.ZUIKO DIGITAL ED 8mm F1.8 PRO lens
Olympus have found an omission regarding the use of OSS (Open Source Software) in the instruction manual of the M.ZUIKO DIGITAL ED 8mm F1.8 PRO. A revised instruction manual can now be downloaded from our downloads page.
Go to Downloads -
Information regarding usage of new Panasonic 200mm lens on Olympus cameras
Please be informed that the auto focus (AF) function may not operate correctly when the new Panasonic LEICA DG ELMARIT 200mm F2.8 lens is attached to an Olympus Micro Four Thirds camera. Olympus will release firmware updates to solve this issue for all affected camera models according to the following schedule:
E‑M1 Mark II / E‑M5 Mark II / PEN‑F : February 2018
E‑M1 / E‑M10 Mark III / E‑M10 Mark II / E‑PL8 / E‑PL7 : Spring 2018
E‑M5 / E‑M10 / E‑P5 / E‑P3 / E‑P2 / E‑P1 / E‑PL6 / E‑PL5 E‑PL3 / E‑PL2 / E‑PL1s / E‑PL1 / E‑PM2 / E‑PM1 / A01 : Until the end of 2018
We sincerely apologize for any inconvenience this may cause. -
Important Announcement regarding Olympus OM-D E-M10 Mark II
Olympus takes every effort to ensure that our products are of the highest quality, and are safe for consumers. When a product concern arises, we investigate the details with the intent of communicating relevant findings and implementing an appropriate resolution as quickly as possible. Olympus Corporation has discovered that the lens lock pin on a small number of OM-D E-M10 Mark II cameras does not function properly, causing certain lenses with plastic mount not to lock properly. To date Olympus Europa did not start delivery of OM-D E-M10 Mark II to the market, with just very few exceptions. However, in order to secure uncompromised customer satisfaction it has been determined that European stock is being inspected prior to further distribution of the product to retail partners. The few cameras already sold within Europe may also be susceptible to this mechanical issue. For the users of these cameras, Olympus is offering a free inspection and maintenance, as a matter of cause. Owners of the new OM-D E-M10 Mark II camera should contact Olympus European Customer Support Center by calling 00800 67 10 84 00*. Olympus customer advisors are standing by with details of how to submit the camera for this free inspection. Alternatively, customers may send an e-mail to camera.repair.uk@olympus.eu. In this case it is necessary to include the camera’s serial number in the e-mail. This number is located on the bottom of the camera body. Kindly accept our apologies for any inconvenience this issue might cause. Our customers' satisfaction is our number one priority and we go to great lengths to ensure Olympus products meet the rigorous quality standards expected by our customers at all times. * Free phone number. Mondays-Thursdays 9-18:00, Fridays 9-15:30 CET
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Urgent notification for all users of the VG-170 camera
Hamburg, 21 May 2015 – Due to a technical fault that can cause slight electric shock if the VG-170 camera is subjected to strong impact, Olympus is offering a free inspection and repair service to all users of this camera. Users of the VG-170 are advised to contact Olympus Customer Service as soon as possible to arrange for an inspection.
No risk of serious injury
The potential electric shock may occur if the camera has been subjected to a strong impact and the user subsequently operates the zoom lever or shutter release. The electric shock does not represent a serious risk of injury. However, it can cause significant numbness of the fingertip, and thus discomfort. As of May 2015, this fault has affected three out of approximately 430,000 VG-170 cameras sold worldwide until end 2013. Olympus has notified the competent authorities for information purposes.
How to contact Olympus
To eliminate this possibility, Olympus urgently requests that owners of the VG-170 contact Olympus Customer Support before using their camera again – by calling 00800 67 10 84 00*. Olympus customer advisors are standing by with details of how to submit your camera for inspection and repair. Alternatively, send an e-mail to camera.repair.uk@olympus.eu. If you contact us in writing, please be sure to include your camera’s serial number in the e-mail. You’ll find this number on the bottom of your camera.
Kindly accept our apologies for any inconvenience this issue might cause. Your satisfaction is our number one priority and we go to great lengths to ensure Olympus products meet the rigorous quality standards expected by our customers at all times.
* Free phone number. Mondays-Thursdays 9-18:00, Fridays 9-15:30 CET
Firmware updates
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New firmware upgrades for Olympus OM-D E-M1 Mark II, OM-D E-M5 Mark II and PEN-F
Committed to continuous improvements and addition of new features to our advanced and professional camera models, we have launched major firmware updates for the Olympus OM‑D E‑M1 Mark II, OM‑D E‑M5 Mark II and Olympus PEN‑F cameras. The updates version 2.0 for the E‑M1 Mark II, version 4.0 for the E‑M5 Mark II and version 3.0 for the PEN‑F are available for download via the Olympus Digital Camera Updater and add new functions and improved performance, along with a new Art Filter to all three models.
Read more -
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Enjoy your OLYMPUS even more with the latest firmware update
Update your E‑M1 Mark II, E‑M5 Mark II or PEN‑F with the latest OLYMPUS firmware and you’ll enjoy new features, along with added functionality – for an even higher photo‑shooting level with your high‑performance OM‑D or PEN camera.
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Firmware update for TG-Tracker
The firmware update version 1.2 for TG-Tracker is now available.
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Downloads
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Software update for Olympus Viewer 3
The software update version 2.3 for Olympus Viewer 3 is now available.
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Software update for OLYMPUS Capture
The software update version 1.2.1 (Mac) for OLYMPUS Capture is now available.
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Software update for OLYMPUS A-GPS Utility (Mac)
The software update version 1.2 for OLYMPUS A-GPS Utility (Mac) is now available. - Supports Mac OS v10.11.
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Digital Camera Updater via OLYMPUS Viewer 3
The OLYMPUS Digital Camera Updater is required for updating the firmware of your digital camera. This update is available via OLYMPUS Viewer 3 software.
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