IMPORTANT INFORMATION COVID-19
Olympus Service and Support is here for you!
Dear customers,
COVID-19 impacts business operations globally. We at Olympus Repair & Maintenance Services continuously adjust to the changing conditions and apply highest standards protecting our employees, your products and you as our customer.
We are happy to report that for the time being Olympus Repair & Maintenance Services are fully available to you and we encourage you to keep enjoying Olympus products and to send them for maintenance if necessary. Your products will return to you sanitized and with new and clean boxes. Our service portal is continuously available to you 24/7. Our customer hotline is also available with limitations. If COVID-19 counter measures should cause any other constraints then we will inform you as soon as possible.
We wish you and your families all the best
Your Olympus Service Team
Welcome to Olympus Service & Support
The official Olympus Support site for cameras and lenses. Get quick, easy access to your product manual, downloads and online support.
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Olympus Repair Service
If you ever have product problems, we offer you a fast and reliable assistance.
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Latest news
All news
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NEWFirmware update for E-M1 Mark II, E-M1X, E-M5 Mark III
Firmware updates always provide best performance and keep your equipment up-to-date. Check out the firmware updates for below cameras and get detailed information in their individual download area:
Read more
E-M1X
E-M1 Mark II
E-M5 Mark III -
Need a repair? We're here for you
Our new repair tool not only allows you to stay updated on the progress of your request, but also brings additional features: - Request related repairs by uploading your proof of purchase directly. - Access an instant repair cost quote for products out of warranty. - Pay for your repair and arrange a paid postage label in a few simple steps. - Send your kit to the Olympus European Repair Center to be fixed by our skilled technicians. - After repair, receive a shipment notification with details to track your package's return. We are thrilled to offer you an all-round better experience, ensuring a faster, more efficient repair process.
Find out more -
New firmware available for professional OM-D line-up
New firmwares are now available for both the OM‑D E‑M1X and the E‑M1 Mark II. The E‑M1 Mark II firmware upgrade includes major improvements of the camera's autofocus performance, image quality, higher dynamic range for videos ‑ just to name a few. Don't miss out on also downloading the newest version of our Olympus Workspace software when you upgrade your camera! Moreover, new firmware updates for the M.Zuiko Digital ED 40‑150mm F2.8 PRO and ED 300mm F4 IS PRO lenses have been released to support the freshly announced M.Zuiko Digital 2x Teleconverter MC‑20.
Go to Downloads
Service Announcements
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Need a repair? We're here for you
Our new repair tool not only allows you to stay updated on the progress of your request, but also brings additional features: - Request related repairs by uploading your proof of purchase directly. - Access an instant repair cost quote for products out of warranty. - Pay for your repair and arrange a paid postage label in a few simple steps. - Send your kit to the Olympus European Repair Center to be fixed by our skilled technicians. - After repair, receive a shipment notification with details to track your package's return. We are thrilled to offer you an all-round better experience, ensuring a faster, more efficient repair process.
Find out more -
OSS (Open Source Software) information for the M.Zuiko Digital ED 8mm F1.8 PRO lens
Olympus have found an omission regarding the use of OSS (Open Source Software) in the instruction manual of the M.Zuiko Digital ED 8mm F1.8 PRO. A revised instruction manual can now be downloaded from our downloads page.
Go to Downloads -
Information regarding usage of new Panasonic 200mm lens on Olympus cameras
Please be informed that the auto focus (AF) function may not operate correctly when the new Panasonic LEICA DG ELMARIT 200mm F2.8 lens is attached to an Olympus Micro Four Thirds camera. Olympus will release firmware updates to solve this issue for all affected camera models according to the following schedule:
E‑M1 Mark II / E‑M5 Mark II / PEN‑F : February 2018
E‑M1 / E‑M10 Mark III / E‑M10 Mark II / E‑PL8 / E‑PL7 : Spring 2018
E‑M5 / E‑M10 / E‑P5 / E‑P3 / E‑P2 / E‑P1 / E‑PL6 / E‑PL5 E‑PL3 / E‑PL2 / E‑PL1s / E‑PL1 / E‑PM2 / E‑PM1 / A01 : Until the end of 2018
We sincerely apologize for any inconvenience this may cause. -
Important Announcement regarding Olympus OM-D E-M10 Mark II
Olympus takes every effort to ensure that our products are of the highest quality, and are safe for consumers. When a product concern arises, we investigate the details with the intent of communicating relevant findings and implementing an appropriate resolution as quickly as possible. Olympus Corporation has discovered that the lens lock pin on a small number of OM-D E-M10 Mark II cameras does not function properly, causing certain lenses with plastic mount not to lock properly. To date Olympus Europa did not start delivery of OM-D E-M10 Mark II to the market, with just very few exceptions. However, in order to secure uncompromised customer satisfaction it has been determined that European stock is being inspected prior to further distribution of the product to retail partners. The few cameras already sold within Europe may also be susceptible to this mechanical issue. For the users of these cameras, Olympus is offering a free inspection and maintenance, as a matter of cause. Owners of the new OM-D E-M10 Mark II camera should contact Olympus European Customer Support Center by calling 00800 67 10 84 00*. Olympus customer advisors are standing by with details of how to submit the camera for this free inspection. Alternatively, customers may send an e-mail to camera.repair.uk@olympus.eu. In this case it is necessary to include the camera’s serial number in the e-mail. This number is located on the bottom of the camera body. Kindly accept our apologies for any inconvenience this issue might cause. Our customers' satisfaction is our number one priority and we go to great lengths to ensure Olympus products meet the rigorous quality standards expected by our customers at all times. * Free phone number. Mondays-Thursdays 9-18:00, Fridays 9-15:30 CET
Firmware updates
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NEW
Firmware update for E-M1 Mark II, E-M1X, E-M5 Mark III
Firmware updates always provide best performance and keep your equipment up-to-date. Check out the firmware updates for below cameras and get detailed information in their individual download area:
Read more
E-M1X
E-M1 Mark II
E-M5 Mark III -
New firmware available for professional OM-D line-up
New firmwares are now available for both the OM‑D E‑M1X and the E‑M1 Mark II. The E‑M1 Mark II firmware upgrade includes major improvements of the camera's autofocus performance, image quality, higher dynamic range for videos ‑ just to name a few. Don't miss out on also downloading the newest version of our Olympus Workspace software when you upgrade your camera! Moreover, new firmware updates for the M.Zuiko Digital ED 40‑150mm F2.8 PRO and ED 300mm F4 IS PRO lenses have been released to support the freshly announced M.Zuiko Digital 2x Teleconverter MC‑20.
Go to Downloads -
Firmware Update for serveral OM-D and PEN cameras
Check out the firmware updates for below products and get detailed information in the download area:
Read more
E-M1 Mark II
E-M5 Mark II
E-M1
PEN-F
M.Zuiko Digital ED 25mm F1.2 PRO
M.Zuiko Digital ED 45mm F1.2 PRO
M.Zuiko Digital ED 8mm F1.8 Fisheye PRO -
New firmware upgrades for Olympus OM-D E-M1 Mark II, OM-D E-M5 Mark II and PEN-F
Committed to continuous improvements and addition of new features to our advanced and professional camera models, we have launched major firmware updates for the Olympus OM‑D E‑M1 Mark II, OM‑D E‑M5 Mark II and Olympus PEN‑F cameras. The updates version 2.0 for the E‑M1 Mark II, version 4.0 for the E‑M5 Mark II and version 3.0 for the PEN‑F are available for download via the Olympus Digital Camera Updater and add new functions and improved performance, along with a new Art Filter to all three models.
Read more
Downloads
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New Olympus Workspace software - Perfect to support workflows for photographers
The new Olympus Workspace software replaces Olympus Viewer 3 and is now available for download. Supporting various styles of photography workflows, this software is packed with features that meet the demands of professional photographers, including a more customisable screen layout and high-speed RAW preview.
Read more -
Software update for OLYMPUS A-GPS Utility (Mac)
The software update version 1.2 for OLYMPUS A-GPS Utility (Mac) is now available. - Supports Mac OS v10.11.
Read more
