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Pro Service


For photographers

The premium service programme for your
OM-D E-M1 Mark II and M.ZUIKO DIGITAL lenses was developed to meet the requirements of professional photographers. It gives you the ideal conditions for fully concentrating on what you do best: taking inspiring photos.

Simply select the package that meets your needs best, register your OM-D E-M1 Mark II and activate the PRO Service on MyOLYMPUS.


  • Priority customer support

    Reach OLYMPUS experts for priority assistance with every issue surrounding your professional shooting system - via phone, e-mail or video call.

  • Repair with camera loan

    Get free express repair transportation and fast-lane repair of your E-M1 Mark II - or loan out professional OM-D equipment throughout the complete time of repair to keep you shooting on assignment.

  • Regular system maintenance

    Keep your equipment ready to perform its best. We optimise the performance of your shooting system and clean it to make sure it feels like new for your next session.

Select your PRO Service package

Standard Plus

Advanced

Elite

Standard Plus

Advanced

Elite

PRO SUPPORT

After activating your PRO Service package in MyOLYMPUS, you will receive your digital recognition badge and be able to access your PRO Support specialist via a communication channel of your choice.

MyOLYMPUS recognition badge

Designated phone hotline

Express e-mail support

1 working day

0,5 working days

0,5 working days

Video hotline access

Upon availability

Upon availability

Priority

Check & Clean event access

Upon availability

Upon availability

Priority

PRO REPAIR PLAN

If you’re not convinced that your shooting system is performing 100%, simply go to your MyOLYMPUS account to take advantage of the repair plan or contact your PRO Support specialist. We’ll take care of the rest.

Express repair shipping*

-

Both ways free

Both ways free

Fast-lane repair*

5 working days**

3 working days**

3 working days**

Camera repair coverage loan

-

If Fast-lane repair time exceeded

Express

Non-warranty repair price advantage*

-

-10%

-20%

Firmware update

Camera settings backup

PRO YEARLY SYSTEM MAINTENANCE PLAN*

Once a year, our PRO Service technicians are happy to perform free, one-off maintenance of your system – from detailed diagnostics to exterior cleaning. Just make arrangements with your PRO Support specialist or via your MyOLYMPUS account.

System diagnostics

-

Sensor check

-

Image stabilizer function check

-

Resolution test

-

Shutter test

-

Lens calibration

-

Firmware update

-

Camera settings backup

-

Worn cosmetic spare parts exchange

-

Exterior cleaning

-

*Maximum Number of Products

serviced per single service request

1x

1x

2x

1x

3x

6x

SELECT YOUR PRO SERVICE PACKAGE

Choose the lifespan of your package –
from 1 to 3 years – in the next step.

Free

Register now
 
 
Buy now
 
 
Buy now
 
 

PRODUCTS COVERED

OM-D E-M1 Mark II and M.ZUIKO DIGITAL lenses registered in MyOLYMPUS

ELIGIBLE COUNTRIES

PRO Service is available in the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Spain, Switzerland, UK

Regardless of which country listed above you are in, you can send in your OLYMPUS product for service.

**Excluding transportation time

 

MyOLYMPUS LOYALTY BENEFITS

Subscribe to the OLYMPUS Newsletter in your MyOLYMPUS account and enjoy the following excellent benefits on top of your PRO SERVICE – free of charge:

  • 6 Months Extended Warranty

  • Informative, inspiring newsletter

  • Firmare update notification

FAQs

What is the OLYMPUS PRO Service?

The PRO Service is a premium after-sales service and support programme designed to meet the requirements and needs of semi-professional and professional photographers. If you are a professional photographer, you want to take photos – you do not want to check continuously if your firmware is up to date or be left without a camera when a repair is necessary. The main aim of the OLYMPUS PRO Service team is to create a real partnership with OLYMPUS photographers and support them on their way to taking great images, without any limitations. For your better understanding, the single services are grouped into three service and support plans: PRO Support, PRO Repair Plan and PRO Yearly System Maintenance Plan.

Which OLYMPUS products are covered by the OLYMPUS PRO Service?

Currently, the OLYMPUS PRO Service covers the OM-D E-M1 Mark II and all M.ZUIKO DIGITAL lenses.

In which various agreements it the OLYMPUS PRO Service available?

The OLYMPUS PRO Service is available in three levels: Standard Plus (level 1), Advanced (level 2), Elite (level 3).

For how long time is the OLYMPUS PRO Service agreement valid?

Standard Plus (level 1) is valid for the entire lifetime of your registered camera and lenses covered by the OLYMPUS PRO Service programme. Advanced (level 2) and Elite (level 3) are available in three different life spans. You can choose from a 1-year, 2-year or 3-year PRO Service agreement.

How many of my OLYMPUS products in total are covered within one OLYMPUS PRO Service package?


OLYMPUS PRO Service aims to create a partnership with photographers. Therefore, the service programme is not linked to specific product serial numbers. 
At the same time, we aim to deliver the premium service quality and relevant priority service you expect. Therefore, there are some specific single services for which we limit the maximum number of products covered within one request as follows: Standard Plus – up to 1 camera body and 1 lens per single service request. 
Advanced – up to 1 camera body and 3 lenses per single service request. 
 Elite – up to 2 camera bodies and 6 lenses per single service request This means that, in many cases, you do not need to purchase more than one OLYMPUS PRO Service package even if you own more than the maximum number of products covered within one single service request.

How can I get the OLYMPUS PRO Service?

Standard Plus (level 1) is free of charge and automatically available to your product after it's registration in MyOLYMPUS. The Advanced and Elite packages are available for a fee.

What do I get after purchasing the Advanced or Elite PRO Service packages?


It is very easy: after finalising the purchase, you will receive an e-mail with your PRO Service activation code which you then simply use to activate your PRO Service agreement in MyOLYMPUS.

How can I find and activate the Standard Plus PRO Service agreement?

We are happy to provide you the Standard Plus service package free of charge. The service becomes automatically activated in MyOLYMPUS as soon as you take following simple steps:

1. Create your personal MyOLYMPUS account (if not done yet)

2. Register your OM-D E-M1 Mark II in MyOLYMPUS

How can I find and activate the Advanced or Elite PRO Service agreements?

After purchasing the OLYMPUS PRO Service, you can activate the service in MyOLYMPUS by following these simple steps:

1. Create your personal MyOLYMPUS account (if not done yet)

2. Register your OM-D E-M1 Mark II in MyOLYMPUS

3. Activate your service in MyOLYMPUS using your PRO Service activation code

May I activate the OLYMPUS PRO Service for my M.ZUIKO lenses only?

Not at this time. You must have at least one OM-D E-M1 Mark II body registered in MyOLYMPUS, as this is a technical requirement for activation of your OLYMPUS PRO Service agreement.

Are MyOLYMPUS benefits such as the 6 Months Extended Warranty also part of the OLYMPUS PRO Service?

This benefit is currently available with the majority of OLYMPUS cameras and lenses registered in MyOLYMPUS. Even though it is not part of the OLYMPUS PRO Service programme, you can combine it and enjoy even more protection of your shooting system. It is simple: just register your products in MyOLYMPUS and subscribe to the OLYMPUS newsletter.

Which countries is the OLYMPUS PRO Service operated in?

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Spain, Switzerland, United Kingdom

Am I also covered when I am travelling abroad?

Yes, you will enjoy support as part of the OLYMPUS PRO Service conditions in all countries where the OLYMPUS PRO Service is available.

May I purchase and activate the OLYMPUS PRO Service even though my country of residence is not covered by OLYMPUS PRO Service?

Yes, just keep in mind that the OLYMPUS PRO Service will not be available in your country of residence.

How can I submit for single services and service plans within the OLYMPUS PRO Service programme?

In most of the cases you start processing the services by submitting via your MyOLYMPUS account or by calling your PRO Support specialist. Please see the Terms and Conditions, visit your PRO Service area within your MyOLYMPUS account or call your designated hotline to receive more details about how to submit for single services and service plans.

We’re there for you. Simply contact our PRO Service support team should you have any questions, would like more information or need assistance.

  • 00 800 67108 400

  • proservice.uk@olympus.eu