Pro Service

The PRO Service is a premium after-sales service and support programme designed to meet the requirements and needs of semi-professional and professional photographers. If you are a professional photographer, you want to take photos – you do not want to check continuously if your firmware is up to date or be left without a camera when a repair is necessary. The main aim of the OLYMPUS PRO Service team is to create a real partnership with OLYMPUS photographers and support them on their way to taking great images, without any limitations. For your better understanding, the single services are grouped into three service and support plans: PRO Support, PRO Repair Plan and PRO Yearly System Maintenance Plan.

Currently, the OLYMPUS PRO Service covers the OM-D E-M1 Mark II, OM-D E-M1X and M.ZUIKO DIGITAL lenses.

The OLYMPUS PRO Service is available in three levels: Standard Plus (level 1), Advanced (level 2), Elite (level 3).

Standard Plus (level 1) is valid for the entire lifetime of your registered camera and lenses covered by the OLYMPUS PRO Service programme. Advanced (level 2) and Elite (level 3) are available in three different life spans. You can choose from a 1-year, 2-year or 3-year PRO Service agreement.

OLYMPUS PRO Service aims to create a partnership with photographers. Therefore, the service programme is not linked to specific product serial numbers. 
At the same time, we aim to deliver the premium service quality and relevant priority service you expect. Therefore, there are some specific single services for which we limit the maximum number of products covered within one request as follows: Standard Plus – up to 1 camera body and 1 lens per single service request. 
Advanced – up to 1 camera body and 3 lenses per single service request. 
 Elite – up to 2 camera bodies and 6 lenses per single service request This means that, in many cases, you do not need to purchase more than one OLYMPUS PRO Service package even if you own more than the maximum number of products covered within one single service request. However if you would like to have yearly maintenance for 2 camera bodies and lenses per year, you would need PRO Service Elite.

Standard Plus (level 1) is free of charge and automatically available to your product after it's registration in MyOLYMPUS. The Advanced and Elite packages are available for a fee.

It is very easy: after finalising the purchase, you will receive an e-mail with your PRO Service activation code which you then simply use to activate your PRO Service agreement in MyOLYMPUS.

We are happy to provide you the Standard Plus service package free of charge. The service becomes automatically activated in MyOLYMPUS as soon as you take following simple steps:

1. Create your personal MyOLYMPUS account (if not done yet)

2. Register your OM-D E-M1 Mark II or OM-D E-M1X in MyOLYMPUS

After purchasing the OLYMPUS PRO Service, you can activate the service in MyOLYMPUS by following these simple steps:

1. Create your personal MyOLYMPUS account (if not done yet)

2. Register your OM-D E-M1 Mark II or OM-D E-M1X in MyOLYMPUS

3. Activate your service in MyOLYMPUS using your PRO Service activation code

Not at this time. You must have at least one OM-D E-M1 Mark II body or OM-D E-M1X body registered in MyOLYMPUS, as this is a technical requirement for activation of your OLYMPUS PRO Service agreement.

This benefit is currently available with the majority of OLYMPUS cameras and lenses registered in MyOLYMPUS. Even though it is not part of the OLYMPUS PRO Service programme, you can combine it and enjoy even more protection of your shooting system. It is simple: just register your products in MyOLYMPUS and subscribe to the OLYMPUS newsletter.

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Spain, Switzerland, United Kingdom

Yes, you will enjoy support as part of the OLYMPUS PRO Service conditions in all countries where the OLYMPUS PRO Service is available.

Yes, just keep in mind that the OLYMPUS PRO Service will not be available in your country of residence.

In most of the cases you start processing the services by submitting via your MyOLYMPUS account or by calling your PRO Support specialist. Please see the Terms and Conditions, visit your PRO Service area within your MyOLYMPUS account or call your designated hotline to receive more details about how to submit for single services and service plans.

You can simply register your OM-D E-M1X in MyOlympus and then your current PRO Service programme will be activated for it as well. This means that, in many cases, you do not need to purchase more than one OLYMPUS PRO Service package even if you own more than the maximum number of products covered within one single service request. However, there are some specific single services for which we limit the maximum number of products covered within one request as follows: Standard Plus – up to 1 camera body and 1 lens per single service request. 
Advanced – up to 1 camera body and 3 lenses per single service request. 
 Elite – up to 2 camera bodies and 6 lenses per single service request Therefore, if you would like to have yearly maintenance for 2 camera bodies and lenses per year, you would need PRO Service Elite.