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How to get your product repaired

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I have a technical question about an Olympus digital product

Just send an e-mail to the Olympus Technical Support or call our team of experts. We will be pleased to help you.

00800 67 10 83 00*
or +49-40-23773-899
(Available Mon – Thu, 8 am to 5 pm, Fri 8 am to 3:30 pm BST)

E-mail Support

My Olympus product is malfunctioning, what can I do?

First you should consult your instruction manual . When in doubt, please visit your dealer who will examine your equipment and if necessary return it to us on your behalf.

How can I have my product serviced?

Should you wish to send your equipment back to Olympus for repair, please download this repair form and include with your item.

Package to Post Office standards and forward by secure post, (such as Registered Post or Special Delivery) or courier to the following address:
Olympus Imaging & Audio
Rico Logistics– Olympus Hub
Unit 48
Evelyn Street

Please ensure that your name and address details are clearly written on the outside of the parcel.

Be sure to include proof of purchase details. For this, we can accept copies of either the receipt, or warranty card, assuming it to have been stamped and dated by the retailer. Please note that if we do not have sight of any documentation relating to proof of purchase, we will issue an estimate for the cost of repairs.

Finally, before posting, ensure that you have recorded the item’s serial number, and keep it for your own records as a means of tracing the item.

PLEASE NOTE: Should your item be found to be outside the guarantee period, due to its age or invalidation of the warranty terms & conditions, an estimate will be raised for the cost of the repairs. Should this estimate be rejected, an administrative charge of £15 will be made to cover the costs of returning your item without repair.

What is covered by the 24-month warranty?

Please refer to our warranty regulations . This warranty does not cover misuse, accident, neglect or fair wear and tear. Your statutory rights are unaffected.

My Olympus 24 month warranty has expired. Can I still send my product in to be serviced?

Of course you can. Please follow the instructions above. We will provide you with a cost estimate for the repair by mail, e-mail or fax. Please confirm your repair order likewise.

1. Do the easy pre-repair check to ensure that you do not send your camera in unnessarily.

Get started

2. Register your product for repair here and then track its repair status.

Repair Service