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Service Announcements

  • 07/30/2014

    Service Notification for Users of STYLUS TOUGH TG-850

    We have discovered that the STYLUS TOUGH TG-850 camera may have a malfunction with the operational buttons and mode dial that can result in the leakage of a small amount of water when the camera is used underwater.
    This applies only to a very limited number of TG-850 cameras within the below listed batches of serial numbers, and for those customers who are in possession of a potentially affected camera we offer a free of charge inspection and repair service, if deemed necessary.

    Potentially affected serial numbers:

    JPF201001 - JPF203460 (silver) // JPM201001 - JPM 208130 (black) // JPT201001 -JPT 203400 (white)

    Should you identify that your camera’s serial number is within the above listed ranges, we are prepared to receive your call on 00800 67 10 84 00* to give you further details on how to make use of our offer for a free check and repair of your TG-850. Alternatively you may also send an e-mail to camera.repair.uk@olympus.eu. In this case, please make sure you indicate your TG-850’s serial number in the e-mail.

    Kindly accept our apologies for any inconvenience this may cause you. We make our utmost effort to ensure the best possible service to you, just as to be expected from Olympus.

    Our lines are open Monday-Thursday 8am-5.00pm, Friday 8am-3:30pm.

  • 07/01/2013

    Repair costs, now with lower price

    We strongly believe in quality of our products. However, it might happen that you have an Olympus product for regular check or repair that is no longer covered by warranty, we have two bits of good news for you: Firstly, our repair prices just got cheaper! What’s more: We published our full price list online at our new Customer Service website so you know exactly what any repair will cost right from the outset.

  • 07/01/2013

    The new Olympus Service Portal for your convenience

    As a integral part of our business, Olympus wants to make sure that you receive the best service and support. For this reason, we want to present you the new Olympus Service Portal.

    Quick, straightforward and hassle-free, this brand new tool makes it easier than ever to get your Olympus camera repaired.

    All you have to do is follow these simple steps:
    • Register your Olympus product in minutes
    • Access service information and clear instructions for sending products for repair
    • Select your issue and even upload photos to help us solve the problem faster
    • Track the status of your product repair whenever you wish
    • Receive your fully functioning product(s) back at your convenience!

    Read more
  • 02/19/2013

    Important Information for OM-D

    Olympus has discovered that a very small number of E-M5 cameras might possess a slight crack in the monitor cover. For all customers with a camera in the potentially affected serial number batches listed below, Olympus would like to offer a free check or repair, if required.

    The affected range of serial numbers is: BEK501001 – BEK508887 (black) BF4501001 – BF4503865 (silver)

    Should your camera be listed in one of the above serial number batches, please call the free-of-charge hotline 00800 67 10 83 00 to receive support for a free check and repair of your product.

  • 02/13/2013

    RoHS Directive / IMPORTANT PRODUCT INFORMATION

    A change in regulations that became effective on January 1st 2013 has meant that a small number of Olympus products are no longer in line with European legislation (RoHS directive) restricting the use of lead in electronic devices to protect the environment. There is no risk to health from these products.

    The following products acquired on or after January 1st 2013 are affected: Audio recorders: DM-650, DS-2500, DS-2800, DS-3400, DS-5000, LS-3 Cameras: TG-620, TG-820 and the flash FL-50R

    We wish to give you a chance to exchange any affected product free of charge. Please contact our service hotline for further information: 00800 67 10 83 00 (free of charge). We thank you for your cooperation and apologise for any inconvenience.

    If you own any of these products, please check the serial number using the following link:

    Lists of products and serial numbers