Notice of modification of the warranty system for Olympus digital cameras and accessories
As of September 2014, Olympus will switch from the World Wide Guarantee System to the new Local Warranty System, entitled the European Service Warranty in the territory of Olympus Europa SE & Co. KG.
The Olympus Imaging Corporation has provided the World Wide Guarantee for digital cameras and accessories since April 1, 2004. However, due to statutory regulations and variations in the infrastructure of repair facilities in different countries, Olympus has decided to alter the warranty system.
This modification of the warranty system does not involve a reduction of the services guaranteed under the terms of the warranty. However, the validity of European Service Warranty Certificates will be limited to the business area of Olympus Europa SE & Co. KG, as stipulated on www.olympus-europa.com. Any repairs undertaken in countries outside this territory will be subject to charges. Any repairs of products, which have been purchased outside the business area of Olympus Europa SE & Co. KG will be subject to charges as they are not covered by the European Service Warranty.
During a transition period from the World Wide Guarantee to the European Service Warranty, Olympus will continue to fulfill the World Wide Guarantee for cameras accompanied by a World Wide Guarantee Certificate.
With regard to the warranty period, Olympus will continue to provide local warranties in accordance with the applicable national warranty period.
If you have any questions regarding the new European Service Warranty, please contact Customer Service & Support.
Customer Service & Support:
Tel. 00800 67 10 83 00* (Available Mon – Thur, 9 am to 6 pm, Fri 9 am to 3.30 pm CET)
Only valid for Austria, Belgium, Denmark, Finland, France, Germany, Luxemburg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.
For Russia call 810-800 67 10 83 00, for Czech Republic 800 167 777.
From other countries please call +49-40-23773-899
Email: firstname.lastname@example.org, email@example.com
Service Notification for Users of STYLUS TOUGH TG-850
We have discovered that the STYLUS TOUGH TG-850 camera may have a malfunction with the operational buttons and mode dial that can result in the leakage of a small amount of water when the camera is used underwater.
This applies only to a very limited number of TG-850 cameras within the below listed batches of serial numbers, and for those customers who are in possession of a potentially affected camera we offer a free of charge inspection and repair service, if deemed necessary.
Potentially affected serial numbers:
JPF201001 - JPF203460 (silver) // JPM201001 - JPM 208130 (black) // JPT201001 -JPT 203400 (white)
Should you identify that your camera’s serial number is within the above listed ranges, we are prepared to receive your call on 00800 67 10 84 00* to give you further details on how to make use of our offer for a free check and repair of your TG-850. Alternatively you may also send an e-mail to firstname.lastname@example.org. In this case, please make sure you indicate your TG-850’s serial number in the e-mail.
Kindly accept our apologies for any inconvenience this may cause you. We make our utmost effort to ensure the best possible service to you, just as to be expected from Olympus.
Our lines are open Monday-Thursday 8am-5.00pm, Friday 8am-3:30pm.
Repair costs, now with lower price
We strongly believe in quality of our products. However, it might happen that you have an Olympus product for regular check or repair that is no longer covered by warranty, we have two bits of good news for you: Firstly, our repair prices just got cheaper! What’s more: We published our full price list online at our new Customer Service website so you know exactly what any repair will cost right from the outset.
The new Olympus Service Portal for your convenience
As a integral part of our business, Olympus wants to make sure that you receive the best service and support. For this reason, we want to present you the new Olympus Service Portal.Read more
Quick, straightforward and hassle-free, this brand new tool makes it easier than ever to get your Olympus camera repaired.
All you have to do is follow these simple steps:
• Register your Olympus product in minutes
• Access service information and clear instructions for sending products for repair
• Select your issue and even upload photos to help us solve the problem faster
• Track the status of your product repair whenever you wish
• Receive your fully functioning product(s) back at your convenience!
Important Information for OM-D
Olympus has discovered that a very small number of E-M5 cameras might possess a slight crack in the monitor cover. For all customers with a camera in the potentially affected serial number batches listed below, Olympus would like to offer a free check or repair, if required.
The affected range of serial numbers is: BEK501001 – BEK508887 (black) BF4501001 – BF4503865 (silver)
Should your camera be listed in one of the above serial number batches, please call the free-of-charge hotline 00800 67 10 83 00 to receive support for a free check and repair of your product.