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Service Announcements

  • 02/13/2013


    A change in regulations that became effective on January 1st 2013 has meant that a small number of Olympus products are no longer in line with European legislation (RoHS directive) restricting the use of lead in electronic devices to protect the environment. There is no risk to health from these products.

    The following products acquired on or after January 1st 2013 are affected: Audio recorders: DM-650, DS-2500, DS-2800, DS-3400, DS-5000, LS-3 Cameras: TG-620, TG-820 and the flash FL-50R

    We wish to give you a chance to exchange any affected product free of charge. Please contact our service hotline for further information: 00800 67 10 83 00 (free of charge). We thank you for your cooperation and apologise for any inconvenience.

    If you own any of these products, please check the serial number using the following link:

    Lists of products and serial numbers
  • 09/07/2011

    Call for FL-300R - 7th of Sept. 2011

    We discovered a quality issue with our flash FL-300R. In case you bought this new flash in the last weeks, please feel free to contact our Service Centre via 00800 - 67 10 83 00. Olympus will check and exchange this item. Units being sold from end of September 2011 are from the new production lot and are not affected. Customers who registered their product will be contacted directly.

  • 02/14/2008

    Important information for: ZUIKO DIGITAL ED 12-60mm 1:2.8-4.0

    As an integral part of our business, Olympus ensures you receive the best service and support for your purchase throughout its lifetime. We value each customer and go to great lengths to honour the trust you have placed in us. To ensure you remain completely satisfied with your purchase, Olympus Imaging Europa GmbH is issuing some important information that may affect a small number of ZUIKO DIGITAL ED 12-60mm 1:2.8-4.0 SWD lens owners. While the manual focus performance of all lenses functions as specified, in some lenses the autofocus may not operate in the intended manner. This is the result of a fault during the manufacturing process of the autofocusing drive. The potential problem only concerns ZUIKO DIGITAL ED 12-60mm 1:2.8-4.0 SWD lenses with serial numbers ranging between: 230005416 and 230010688. You can find the serial number here: We recommend that you check whether your lens is among those potentially affected to ensure that it continues to provide 100% performance. Naturally, Olympus is offering a free-of-charge inspection and repair service. Should your lens be among those potentially affected, please directly contact the following Olympus Service Centre and send in the product to the local service centre of your country. Your lens will be carefully inspected and repaired within two weeks of receipt. Olympus sincerely apologises for any inconvenience this may cause, and appreciates your cooperation. Yours sincerely, Olympus Imaging Europa GmbH

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  • 02/20/2006

    Important Service Information for Olympus analogue cameras AF-1, AZ-200, AZ-210, AZ-220, AZ-230 (on sale between 1988 and 1994)

    Olympus Imaging is offering a complimentary service inspection for anyone still using one of the five listed camera models. Please contact one of our service stations shown on this website or send us your camera directly. The postage costs will be covered by Olympus. The background of this complimentary service is that in Asia and America it has been reported that in very seldom cases a specific part of the above mentioned cameras may overheat.

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